Update: November 25, 2020 

Landlord and Tenant Board 

Directly from the Landlord and Tenant Board News Release:

As of August 1, 2020

“The Landlord and Tenant Board (LTB) is gradually expanding services in August. However, all in-person service counters remain closed until further notice. Where possible, use email to contact the LTB.

Effective August 1, 2020, the LTB will:

  • Begin to issue eviction orders that are pending;
  • Start to issue consent eviction orders which are based on landlord and tenants settling their dispute through an agreement;
  • Continue to hear urgent eviction matters related to health and safety that are scheduled;
  • Start to schedule hearings for non-urgent evictions; and
  • Conduct non-urgent eviction hearings starting in mid-August and into the fall.”

News Release

Rent Freeze

” The Government of Ontario has passed legislation to freeze rent at 2020 levels. This means that rents will not increase in 2021 for the vast majority of rented units covered under the Residential Tenancies Act.

The rent freeze applies to most tenants living in:

  • rented houses, apartments and condos (including units occupied for the first time for residential purposes after November 15, 2018)
  • basement apartments
  • care homes (including retirement homes)
  • mobile home parks
  • land lease communities
  • rent-geared-to-income units and market rent units in community housing
  • affordable housing units created through various federally and/or provincially funded programs

While the rent freeze will end on December 31, 2021, landlords can give proper 90 days’ notice beforehand for a rent increase that takes effect in 2022. Learn More

COVID-19 Tenant Rights Tip Sheet

Tenant Right Tip Sheet

Illegal Lockout Tenant Tip Sheet (PDF)

Keep In Mind 

  1. Rent is still owed for each month.
  2. If rent has not been paid, a landlord is able to issue notice  and file with the Landlord and Tenant Board.
  3. If you are struggling to pay your rent, you CANNOT be evicted without an Order from the LTB. You must first be served with a Notice of Termination, which gives you the opportunity to pay any outstanding rent within 14 days.
  4. Once that 14 days expires, the landlord can apply to the LTB for an eviction order. The LTB has resumed issuing eviction orders.
  5. However, if the LTB issues a telephone hearing it will go ahead. To confirm that your hearing is postponed, call the Board at 1-888-332-3234 or check for updates ONLINE.
  6. You have a right to attend your LTB hearing. You can inform the LTB about your reasons for missing rent payment (ex. lost job, reduced hours, sickness etc.) and seek a payment plan for the rent. Your case will be stronger if you can show that you told the landlord, in writing (including email), about your challenges and tried to work it out with them.
  7. If you are a tenant facing harassment from the landlord you have the right to file against your landlord. This is especially important if you have been illegally evicted. The Landlord and Tenant Board will be suspending all matters until further notice unless “the matter relates to an urgent issue such as an illegal act or serious impairment of safety;”
  8. Currently there are no rent supplement. There is a  Hydro Relief fundCLICK HERE for further info.